Shipping and Returns
Shipping
Typical processing time is up to 1-2 business days + shipping time for in-stock items
All pre-order items have their estimated ship date listed in the product description
Please read the product listing for shipping times
Orders are shipped via USPS
Tracking and shipping confirmation will be sent via the email that you provided at checkout. If you don't supply an email at checkout you will not receive that tracking confirmation. We highly suggest using a valid and often used email address so that you can keep up with your package's whereabouts, and so that we can get in touch if we have inquiries regarding your order.
Returns
We want you to be happy with your purchase. If for some reason you are unsatisfied please message us within 30 days of your order delivery. If 30 days have gone by since your package arrived, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer (if not a drawn by water product)Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on paper products that have been written in or altered, sale items, or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please take pictures of the damaged box or packaging and email us right away at info@drawnbywater.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@drawnbywater.com to get the process started.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You can always contact us for any return questions at info@drawnbywater.com
Shipping and Returns
Shipping
Typical processing time is up to 1-2 business days + shipping time for in-stock items
All pre-order items have their estimated ship date listed in the product description
Please read the product listing for shipping times
Orders are shipped via USPS
Tracking and shipping confirmation will be sent via the email that you provided at checkout. If you don't supply an email at checkout you will not receive that tracking confirmation. We highly suggest using a valid and often used email address so that you can keep up with your package's whereabouts, and so that we can get in touch if we have inquiries regarding your order.
Returns
We want you to be happy with your purchase. If for some reason you are unsatisfied please message us within 30 days of your order delivery. If 30 days have gone by since your package arrived, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer (if not a drawn by water product)Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on paper products that have been written in or altered, sale items, or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please take pictures of the damaged box or packaging and email us right away at info@drawnbywater.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@drawnbywater.com to get the process started.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You can always contact us for any return questions at info@drawnbywater.com
